Robert Smith of The Remedy performs in Glastonbury, England, in 2019. This week, he shared his frustrations with Ticketmaster, and introduced Thursday that the corporate would decrease charges and provide partial refunds to The Remedy’s ticket purchasers.
Ian Gavan/Getty Photographs
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Ian Gavan/Getty Photographs
Robert Smith of The Remedy performs in Glastonbury, England, in 2019. This week, he shared his frustrations with Ticketmaster, and introduced Thursday that the corporate would decrease charges and provide partial refunds to The Remedy’s ticket purchasers.
Ian Gavan/Getty Photographs
One remedy — or a therapy, a minimum of — for top Ticketmaster charges seems to be The Remedy frontman Robert Smith, who mentioned he was “sickened” by the costs and introduced Thursday that Ticketmaster will provide partial refunds and decrease charges for The Remedy tickets transferring ahead.
“After additional dialog, Ticketmaster have agreed with us that most of the charges being charged are unduly excessive,” Smith tweeted. Smith mentioned the corporate agreed to supply a $5-10 refund per ticket for verified fan accounts “as a gesture of goodwill.”
1 OF 2: AFTER FURTHER CONVERSATION, TICKETMASTER HAVE AGREED WITH US THAT MANY OF THE FEES BEING CHARGED ARE UNDULY HIGH, AND AS A GESTURE OF GOODWILL HAVE OFFERED A $10 PER TICKET REFUND TO ALL VERIFIED FAN ACCOUNTS FOR LOWEST TICKET PRICE (‘LTP’) TRANSACTIONS…
— ROBERT SMITH (@RobertSmith) March 16, 2023
Remedy followers who already purchased tickets for reveals on the band’s Might-July tour will get their refunds mechanically, Smith mentioned, and all future ticket purchases will incur decrease charges.
The announcement got here a day after Smith shared his frustration on Twitter, saying he was “as sickened as you all are by as we speak’s Ticketmaster ‘charges’ debacle. To be very clear: the artist has no strategy to restrict them.”
In some instances, followers say the charges greater than doubled their ticket worth, with one social media person sharing that they paid over $90 in charges for a $80 ticket.
Ticketmaster has been in a harsh highlight in current months. Final November, Taylor Swift followers waited hours, paid excessive charges and weathered outages on the Ticketmaster web site to attempt to rating tickets to her Eras Tour. A day earlier than the tickets had been set to open to most people, the corporate canceled the sale as a result of “terribly excessive calls for on ticketing techniques and inadequate remaining ticket stock to fulfill that demand.”
In a press release on Instagram, Swift mentioned it was “excruciating for me to observe errors occur with no recourse.”
In January, following that debacle, the Senate Judiciary Committee held a listening to taking a look at Reside Nation — the corporate that owns Ticketmaster — and the dearth of competitors within the ticketing business. In the meantime, attorneys basic throughout many states initiated client safety investigations, Swift’s followers sued the corporate for fraud and antitrust violations and a few lawmakers referred to as for Ticketmaster to be damaged up.
Ticketmaster didn’t instantly reply to NPR’s request for remark.